EMT Practice Test

1. Question Content...

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Question1: You are reaching out to a prospective customer to discuss Avaya IX TM Workforce Engagement Select.
Who should you reach out to as the primary decisionmakers? (Select two.)

Question2: Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?

Question3: A customer inquires about deploying Avaya IP Office TM via the cloud to multiple sites, with each site having 30 to 50 employees.
Which Avaya IP Office edition would be used into meet this need as a cloud service?

Question4: What is the currently correct brand name for the Avaya audio/video/web conferencing software that works with Avaya IP Office TM ?

Question5: A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?

Question6: Customers implementing Avaya Contact Center Select can choose_______or_______as their agent interface.

Question7: Which of the following customer concerns are related to customer experience? (Select two.)

Question8: Your customer describes a recent situation in which they were not able to accurately forecast demand and were short-staffed as a result.
Which feature of Avaya IX TM Workforce Engagement Select would help this customer mor effectively manage staff?

Question9: Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?

Question10: Which of the following hardware platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Server or Select Edition? (Select four.)

Question11: On which of the following devices can Avaya IP Office TM customers run a version of the Avaya Vantage Connect client software? (Select three.)

Question12: A potential customer in the Hospitality market is looking for a communication solution sized for hotel branches, with high-quality endpoints that will allow them to customize functionality and add their own branding.
Which of the following products will satisfy that need? (Select two.)

Question13: Which of the following capabilities is NOT available as part of the Avaya Contact Center Select offer?

Question14: Which of the following features support a claim that Avaya IP Office TM makes it easier to record calls, manage and report upon such recordings? (Select two.)